Privacy policy

Privacy Policy — Anrakha

Effective Date: [ 01-January-2026 ]

Anrakha respects your privacy and aims to handle your personal information responsibly. This Privacy Policy explains what information may be collected, how it may be used, when it may be shared, and the choices available to you when you visit or shop at https://anrakha.pk/.

By using our website, you acknowledge this policy. Where applicable law requires consent for particular data practices, we will seek that consent as required.

1. Information We May Collect

Depending on how you use our website and the services enabled on it, we may collect the following categories of information:

Personal and contact information

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

Order and transaction information

  • Products purchased or considered

  • Order details and order history

  • Payment status and transaction-related information

Payment card details may be processed by the payment provider selected at checkout. We do not claim to store full payment card details unless our actual payment arrangements support that practice.

Device and usage information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, and interactions with the website. Cookies and similar technologies may be used depending on your settings and the tools enabled on our store.

2. How We Use Information

We may use personal information, as appropriate, to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Communicate order confirmations and updates.

  • Respond to customer questions and complaints.

  • Process eligible returns, refunds, or exchanges.

  • Maintain website functionality and security.

  • Detect, investigate, or prevent suspected fraud.

  • Meet applicable legal, tax, accounting, and regulatory obligations.

  • Improve our products, services, and shopping experience.

  • Send promotional communications where permitted and, when required, with your consent.

3. Cookies and Similar Technologies

Our website and its service providers may use cookies or similar technologies to maintain shopping-cart functionality, remember preferences, understand website usage, and support other enabled features.

You may be able to manage cookies through your browser settings or any consent controls available on our website. Disabling certain cookies may affect some website features.

4. How Information May Be Shared

We may share relevant information with service providers when necessary to operate our business, including:

  • Shopify and other website service providers.

  • Payment processors.

  • Courier and delivery companies.

  • Website security, analytics, and customer-support providers, if used.

  • Professional advisers or public authorities where legally required.

We do not represent that every listed provider is currently used by Anrakha. Information is shared as appropriate for the services involved.

We do not sell personal information to third parties for their own independent marketing purposes as a stated business practice.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, recordkeeping, dispute resolution, security, and compliance with applicable obligations.

Retention periods depend on the type of information and the circumstances in which it was collected.

6. Information Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information. You may also request information about how your data is used or withdraw consent where processing relies on consent.

We may need to verify your identity before responding. Some information may need to be retained for legitimate business or legal reasons.

You may also opt out of promotional emails by using the unsubscribe instructions provided in those messages, where available.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies when using their services.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are legally required. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy when our business practices, website services, or applicable requirements change. The revised version will be published on this page with an updated effective date.

11. Contact Us

For privacy-related questions or requests, contact:

Anrakha
Website: https://anrakha.pk/
Email: support@anrakha.pk
Phone: 0300-6375202
Address: Emirates Mall, New Shalimar, Multan, Pakistan