Refund policy

Return & Refund Policy — Anrakha

Effective Date: 01-January-2026

At Anrakha, we want customers to understand the process for raising concerns about their purchases. This policy explains how to contact us about a return, refund, exchange, or order issue.

The specific eligibility requirements and time limits must be confirmed by Anrakha before this policy is published.

1. Contact Us About an Order

If you receive an incorrect, damaged, defective, or otherwise problematic item, please contact us as soon as reasonably possible after delivery.

Contact details:

Please provide your order number, a description of the issue, and photographs or other supporting information where relevant.

2. Return Eligibility

Return eligibility depends on the product, its condition, the reason for the request, and the applicable terms of sale and law.

Anrakha must confirm the following before publication:

  • Return request window: [Insert number of days after delivery.]

  • Eligible product conditions: [Insert actual conditions.]

  • Products excluded from returns, if any: [List applicable exclusions.]

  • Whether exchanges are available: [Confirm availability.]

  • Whether opened, used, or sale items can be returned: [Specify actual rules.]

Nothing in this policy is intended to remove consumer rights that cannot lawfully be excluded.

3. Items Received Damaged, Defective, or Incorrect

If your order arrives damaged, defective, or different from what you ordered, contact us with your order details and supporting photographs, if available.

We will review the information and communicate the available resolution in accordance with our applicable policy and legal obligations.

Please retain the product and its packaging until we provide instructions, where reasonably possible.

4. How to Request a Return

To request a return:

  1. Contact us at support@anrakha.pk or 0300-6375202.

  2. Provide your order number and the reason for your request.

  3. Share photographs or other information if needed.

  4. Wait for confirmation of eligibility and return instructions before sending the item back.

Return shipping address: Confirm the authorised return address with Anrakha before sending any item. Do not assume that the store address is the return-processing address.

5. Refunds

Refund requests will be reviewed after the relevant order and return details have been checked.

Anrakha must confirm the following operational terms before publication:

  • Refund eligibility: [Insert confirmed rules.]

  • Refund method: [Original payment method, bank transfer, or another method actually offered.]

  • Refund processing timeframe: [Insert realistic timeframe.]

  • Return shipping costs: [Specify who pays and under which circumstances.]

If a refund is approved, we will communicate the amount and the applicable processing steps. The time it takes for funds to appear may depend on the payment provider or financial institution.

6. Order Cancellations

To request cancellation, contact us as soon as possible with your order number.

Cancellation may depend on whether the order has already been processed, dispatched, or delivered. Our team will confirm whether cancellation is possible under the applicable terms and law.

Cancellation deadline and any applicable charges: [Insert your confirmed policy.]

7. Exchanges

If exchanges are available, eligibility may depend on product availability and the condition of the returned item.

Exchange availability and procedure: [Confirm your actual process.]

8. Contact Information

For return, refund, exchange, or cancellation enquiries:

Anrakha
Email: support@anrakha.pk
Phone / WhatsApp: 0300-6375202
Address: Emirates Mall, New Shalimar, Multan, Pakistan
Website: https://anrakha.pk/