Terms of service

Terms of Service — Anrakha

Effective Date: [ 01-January-2026 ]

Welcome to Anrakha. These Terms of Service govern your access to and use of https://anrakha.pk/ and the services provided through our online store.

Please read these terms before using our website or placing an order. If you do not agree with these terms, please do not use the website.

1. About Anrakha

This website is operated by Anrakha.

Contact details

Website: https://anrakha.pk/
Email: support@anrakha.pk
Phone: 0300-6375202
Address: Emirates Mall, New Shalimar, Multan, Pakistan

2. Eligibility and Website Use

By using our website, you confirm that you are legally permitted to do so under applicable law. If you place an order on behalf of another person or entity, you confirm that you have the necessary authority.

You agree not to use the website for unlawful purposes, attempt to compromise its security, interfere with its operation, or misuse its services.

3. Product Information

We aim to present product descriptions, images, prices, and other information as accurately as reasonably possible.

Product colours and appearance may vary due to screen settings, lighting, photography, or other factors. Images and descriptions should be reviewed alongside the product details displayed on the relevant product page.

If you identify an error or need clarification, please contact us before placing your order.

4. Prices and Payment

Prices and applicable charges will be displayed during the shopping and checkout process.

The payment methods available to you will be shown at checkout. Orders may be subject to verification before processing.

Taxes, payment options, additional charges, and cash-on-delivery availability: Refer to the information shown at checkout and the confirmed policies published by Anrakha.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from an order already accepted.

5. Orders and Acceptance

Submitting an order is a request to purchase the selected products.

Order confirmation, payment verification, stock availability, and acceptance may form part of our order-processing process. We will communicate relevant updates using the contact details provided at checkout.

If an order cannot be fulfilled, we will contact you regarding the next steps and any payment or refund arrangements required.

6. Shipping and Delivery

Delivery estimates, shipping charges, service areas, and other delivery conditions should be reviewed in our Shipping Policy and at checkout.

Delivery dates may be affected by circumstances outside our reasonable control. We will communicate material order or delivery updates where appropriate.

7. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our published Return & Refund Policy, subject to applicable law.

Please review that policy before placing an order.

8. Intellectual Property

Unless otherwise stated, website content such as text, graphics, photographs, branding, and design elements may be owned by or licensed to Anrakha or other relevant rights holders.

You may access the website for personal shopping and lawful informational purposes. You must not reproduce, distribute, commercially exploit, or otherwise use protected content without the necessary permission, except where permitted by law.

9. Third-Party Services

Our website may rely on third-party platforms and services, including ecommerce, payment, analytics, or delivery providers.

Third-party services may be governed by separate terms and privacy policies. Anrakha is not responsible for matters outside its control, subject to applicable legal obligations.

10. Errors and Website Availability

We aim to keep our website information accurate and our services available. However, content may occasionally contain errors, and access may be interrupted for maintenance, technical problems, or other reasons.

Nothing in these terms excludes responsibilities or remedies that cannot lawfully be excluded.

11. Limitation of Liability

To the extent permitted by applicable law, Anrakha will not be responsible for losses arising solely from circumstances beyond its reasonable control or from improper use of the website.

These terms do not exclude or limit any liability, warranty, consumer protection, or other right that applicable law does not permit us to exclude or limit.

12. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and shared.

13. Changes to These Terms

We may revise these Terms of Service from time to time. Updated terms will be published on this page with a revised effective date.

Changes will apply as permitted by applicable law and will not override rights that have already arisen under applicable law.

14. Governing Law

These terms are intended to operate subject to the applicable laws of Pakistan and any mandatory consumer protection rules that apply to the transaction.

Any dispute will be handled in accordance with the applicable law and the jurisdiction of the competent authority or court.

15. Contact Us

For questions about these terms, contact:

Anrakha
Email: support@anrakha.pk
Phone: 0300-6375202
Address: Emirates Mall, New Shalimar, Multan, Pakistan