Shipping policy

Shipping Policy — Anrakha

Effective Date: [ 01-January-2026 ]

Thank you for shopping at Anrakha. This Shipping Policy explains how customers can obtain information about order processing, delivery, shipping charges, and delivery-related issues.

Our actual delivery areas, courier arrangements, processing times, and fees should be confirmed before this policy is published.

1. Order Processing

After you place an order, the details may be reviewed to verify the order, payment, and product availability.

Order processing time: [Insert the actual number of business days required before dispatch.]

Processing times may vary depending on product availability, order volume, public holidays, or other operational circumstances. If there is a material delay, we will communicate relevant information where appropriate.

2. Delivery Areas

Delivery coverage: [Specify the cities and areas currently served, such as Multan or nationwide delivery, only if confirmed.]

Availability may depend on the courier service and the delivery address supplied at checkout.

If you are unsure whether delivery is available in your area, contact us before placing your order.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated before the order is finalised.

Shipping fee structure: [Insert confirmed charges, including any free-shipping threshold or location-based fee, if offered.]

Do not assume that shipping is free unless this is expressly stated for your order.

4. Estimated Delivery Time

Estimated delivery time after dispatch: [Insert the realistic delivery range for each service area.]

Delivery estimates are provided for planning purposes and may be affected by courier capacity, weather, public holidays, incomplete addresses, security conditions, or other events outside our reasonable control.

We will provide available tracking or delivery information where supported by the shipping service used.

5. Providing the Correct Address

Please ensure that your name, phone number, city, and full delivery address are correct when placing an order.

If you need to correct your address, contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the communicated delivery estimate, please contact us with your order number.

We will review the available order and delivery information and assist with the next steps.

7. Incorrect, Damaged, or Incomplete Orders

If you receive an incorrect, damaged, or incomplete order, contact us promptly at support@anrakha.pk or 0300-6375202.

Please include your order number and photographs of the item or packaging where relevant. We will review the matter under our Return & Refund Policy and applicable law.

8. Failed Delivery and Returned Shipments

If a courier cannot complete delivery, the order may be subject to further delivery attempts or returned to the sender, depending on the courier's procedures and the circumstances.

Redelivery, failed-delivery fees, and reshipping arrangements: [Insert your confirmed policy.]

We will communicate the available options and any applicable charges before proceeding, as appropriate.

9. Cash on Delivery

Cash on delivery (COD): [Confirm whether COD is available and identify any applicable conditions.]

If COD is offered, the amount payable and any applicable delivery charges should be communicated during checkout or before the order is confirmed.

10. Contact Information

For shipping and delivery enquiries, contact:

Anrakha
Website: https://anrakha.pk/
Email: support@anrakha.pk
Phone / WhatsApp: 0300-6375202
Address: Emirates Mall, New Shalimar, Multan, Pakistan

We appreciate your business and will do our best to assist with your delivery enquiries.